All Systems Operational

About This Site

This status page tracks performance across a variety of products and services available on the Silverflow platform. It does not represent the service level commitments in your agreement with Silverflow.

Scheduled Maintenance

Egress Migration - Silverflow Website, Silverflow Portal and Silverflow API Docs Dec 16, 2025 17:30-18:15 CET

As part of ongoing efforts to optimize our internal network infrastructure, we will conduct scheduled maintenance (Egress Migration). During this maintenance window, our website and customer portal may be temporarily unavailable for approximately 1 minute.

Affected Resources & Services

Silverflow Website - https://www.silverflow.com/

Silverflow Portal - https://portal.silverflow.com/

Silverflow API Docs - https://docs.silverflow.com/
Posted on Dec 15, 2025 - 15:39 CET
Dec 15, 2025
Silverflow customerportal.silverflow.com Temporarily Unavailable to Some Customers
Resolved - Status
As of 0900hrs CET on December 15, 2025, Silverflow customerportal.silverflow.com is fully operational. The third party provider for our customer ticketing portal has resolved the issue on our ticketing portal which resulted from a configuration issue their database.

Next Steps
All customers that have a login to customerportal.silverflow.com can now fully access their tickets.
Dec 15, 12:48 CET
Update - Status
We continue to work with our 3rd party provider of our helpdesk ticketing portal to resolve the issue.

Next Steps
Please use support@silverflow.com to log any tickets.
No Silverflow processing components are affected, and only our 3rd party helpdesk ticketing portal is affected.
Dec 11, 22:24 CET
Identified - Status
As of 1500hrs CET on December 11, 2025, Silverflow customerportal.silverflow.com is temporarily unavailable to some Silverflow customers. If you need to create a ticket, please use our support@silverflow.com email address for now. The provider for our customer portal is partly down and that has impacted the access to the Silverflow Customer Portal. Tickets can still be created, however some of our customers may not be able to access the customer portal until this disruption has been resolved.

Next Steps
We are working closely with our helpdesk ticketing system provider to urgently resolve this issue.
No other Silverflow systems or services are affected.
Dec 11, 18:24 CET
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
Processor token request - Resolved
Resolved - Status
There was a brief service disruption between 10:11:30 and 10:15:32 CET on our Processor Token API. This has been resolved.

Impact
For specific processor token requests at that time, a 503 response was returned.

Next Steps
This issue has been fully resolved. No further action is required.
Dec 3, 12:18 CET
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

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